FAQs - Solid State Drives

  • My SSD is not detected.
    Format your SSD.
  • There is an error message and I can’t install my SSD.
    The SSD is defective. Contact our technical support at tech-sup@pny.eu
  • There is a black screen or it freezes.
    Test your SSD on another PC or with a Flash-Drive.
  • My BIOS doesn’t detect my SSD, even with a Flash-Drive.
    The SSD is defective. Contact our technical support at tech-sup@pny.eu
  • A blue screen appears with “SATAFIRM S11 ERROR”
    The SSD is defective. Contact our technical support at tech-sup@pny.eu
  • My SSD is not detected. What should I do ?
    First, you want to make sure you have Initialized the SSD Drive, you can do this through your operating systems disk management options net look to see if you have the latest UEFI/BIOS for your motherboard. If using a desktop, try another SATA port. If the UEFI/BIOS has the AHCI option, try Enabling/disabling to see if it helps. If none of these work, contact PNY Tech Support who will do their best to assist you.
  • My M.2 NVME SSD is not Recognized in Windows 7 and Windows Server 2008 R2
    Windows 7 and Server 2008 R2 does not Natively support NVME M.2 Drives, it is recommended to upgrade to windows 10 or later. However if that is not appropriate for your needs at the current time Microsoft has released a limited Hotfix, This hot fix is located at the link below however as Support for windows 7 and server 2008 R2 is ending this hotfix may be pulled by microsoft at any time and the recommended solution is to upgrade to windows 10 or later operating system.