Support

FAQs - Graphics Cards

  • How do I install a PNY Graphics Card?
    If you are newcomer to hardware upgrades, logon to NVIDIA's support page for details on preparing for a new graphics card installation. There are two varieties of online tutorials for you to view including a 2D and 3D aid to assist you in removing your older graphics card and installing the new one. Verify you have the latest Detonator driver. Power off the computer and all attached devices such as monitors, printers, and external components Remove your computer cover (In most cases this is held in place by several screws or clips you may need to consult your system manual or case manual for additional information) Before touching any electronic parts, drain the static electricity from your body. You can do this by touching the internal metal frame of your computer. Remove the monitor cable from the back of the computer. If you have an existing graphics card, remove the retaining screw and gently rock the card back and forth, applying upward pressure. Determine which expansion slot you will be using (AGP or PCI) and insert your new Graphics Card. Always place a PCI card in the top slot. The top slot is the first slot counting from the top of the computer case. If an alternate device is using the top slot, remove it and put the PCI card in the top slot and place the alternate device in another slot. Align the card with the expansion slot and press it in firmly until the card is fully seated. Replace the retaining screw to secure the bracket of the card to the computer frame. Replace the computer cover, reconnect any devices that you detached during installation and then connect the monitor cable to the new card. Apply power to the system and let the system boot-up to initialize the new graphics card.
  • Why do I get a blank screen after I have installed a PNY Graphics Card?
    The power supply may be less than 300 watts or the AGP slot on the system’s motherboard is 1.0. To fix this problem follow the steps listed below: Verify the power supply Open the side panel on the PC case The watts are indicated on the manufacturers sticker on the inside Verify the AGP slot on the motherboard is a 2.0 compliant slot This information can be obtained from the motherboard manufacturer’s website or from your owner’s manual.
  • Why am I having problems with the Intel Chipset on the motherboard after installing a PNY Graphics Card?
    You may not have the latest Intel chipset driver for your motherboard. Install the latest Intel chipset drivers for your motherboard. Click here for access the Intel website driver’s page.
  • Why am I having problems with a VIA Chipset on the motherboard after installing a PNY Graphics Card?
    Try installing the latest VIA 4-In-1 chipset drivers for your motherboard. Click here for to access the VIA’s website driver’s page.
  • Why is the TV Out function grayed out?
    The GeForce3 Graphics Card uses driver 21.83 for picking up the TV out function. It can be obtained by clicking here for NVIDIA'S website and searching under drivers. If you own a GeForce4 Graphics Card, update to the latest nVidia driver for the video card. The latest driver can be obtained from PNY’s download page by clicking here. Verify you have all the latest update files (service releases, patches) for your operating system, including Internet explorer, DirectX, Critical files and Security files. The latest service releases and patches can be obtained by clicking here.
  • How can I return, exchange or receive a refund for a defective PNY Graphics Card?
    A refund can be obtained from the retail store where the graphics card was purchased depending on the store's return/exchange/refund policy. PNY Technologies will honor its product guarrantee on defective products and will gladly exchange the graphics card. Over clocking - the process of speeding up the card beyond its normal operating parameters and physically altering the graphics card will void the warranty. To exchange the graphics card click here to contact PNY Technical Support and obtain an RMA (Return Merchandise Authorization) number. For any further information about our guarrantee policy, please click here. NOTE: A copy of the sales receipt is required, as proof of purchase for warranty exchange.
  • How can I fix the expired message for DirectX Version 8.1?
    To correct the "expired" message update your operating system including Internet Explorer, DirectX, Critical files and Security files from the Microsoft website by clicking here for the latest service releases and patches.
  • Where can I find support for the 3D glasses supplied with the PNY Graphics Card?
    The 3D glasses were part of a promotion with IO Display Systems, nVidia, and PNY that ended on 3/31/02. PNY does not have technical information on the glasses. Visit the nVidia website for the drivers or for any additional assistance with the glasses please contact IO Display System.
  • Why do I see two monitors in the windows settings after I installed a PNY Graphics Card?
    The graphics card was setup for dual monitors. Although the 2nd connector was not installed the system will see the 2nd monitor. The graphics card will operate at 100% capacity.
  • What are the maximum DVI resolution settings for digital monitors?
    The usual maximum resolutions for DVI Flat panel Monitors is 1280x1024 @ 60Hz. The refresh rate is dependent on the monitor.
  • How can I enable Side Band Addressing?
    Side Band Addressing (SBA) is pre-enabled on PNY Graphics Cards, but it may not be supported by your system's motherboard. If your system does not support SBA it will be disbled automatically.
  • How can I enable Fast Writes?
    PNY cannot assist you in enabling Fast Writes. It is a setting in your systems BIOS and PNY’s Technical Support cannot instruct you to make changes to your systems BIOS or Registry. You may, however, click here for instructions to change your settings, but PNY cannot assume ANY responsibilities for the effects they have on your system. This is completed at your own risk.
  • How do I change the GAMMA settings for a PNY Graphics Card?
    Listed below are three options for accessing the PNY Graphics Card Gamma settings. Try each option to determine the optimal settings for your specific device. OPTION #1: Right click on your open desktop Select properties Select Settings Select Advanced Select Color Correction Adjust as necessary OPTION #2: Right click on your open desktop Select properties Select Settings Select Advanced Select the GeForce Video Tab Select additional properties Adjust as necessary OPTION #3: Right click on your open desktop Select Properties Select Settings Select Advanced Select the GeForce Video Tab Select the TwinView Tab Select Device settings Select color correction Adjust as necessary
  • Why does Windows fail to start-up properly after installing a PNY Graphics Card?
    Verify you have all the latest update files (service releases, patches) from Microsoft for your operating system, including Internet Explorer, DirectX, Critical files and Security files. The latest service releases and patches can be obtained by clicking here.
  • Where can I find information on Digital Vibrance Control (DVC) settings?
    Click here for further information on Digital Vibrance Control.
  • Why doesn’t my DVD work after installing a PNY Graphics Card?
    Uninstall the DVD software and verify the video card drivers are installed correctly, then reinstall the DVD software. Reset and Reconfigure Click Start Go to Settings Got to Add/Remove Programs Uninstall the DVD Encoder program (PowerDVD or WinDVD). Reboot the system Reinstall the program. This should automatically reconfigure and reset the DVD program to work properly with the new graphics card. The DVD program must be reset and reconfigured for the new graphics card or you may need a DVD Decoder/Encoder for the DVD player.
  • Does PNY provide Linux support?
    PNY does not support the Linux operating system; however, nVidia does provide drivers for the Linux operating system. There are a number of resources available on the Internet to help you find what you need for Linux. RedHat has a very good website that has a powerful search engine to find almost anything related to Linux. RedHat's website can be found by clicking here.
  • Do you test with VSYNC on or off?
    VSYNC is a term used to describe how a graphics card renders and displays an image to the display. PNY prefers to test with VSYNC On as most games are played with VSYNC ON. However, PNY does test with VSYNC On and Off to ensure the test results are not misleading. Except under unusual circumstances, benchmarking relative performance (board X is 30 percent faster than board Y) with VSYNC On can be misleading. However, testing with VSYNC On or Off yields consistent rankings (board X is number 1, board Y is number) - provided all boards are tested under the exact same conditions. VSYNC On - the graphics board draws one frame of a scene, and waits for the monitor to display it before starting the next frame. VSYNC ON testing will compress the relative performance difference between boards that are fast enough to max out the frame rate at the monitor's refresh rate. Example: Board A can render at 76 fps, but maxes out at 75 fps because of the monitor, while board B can render at 150 fps, but also maxes out at 75 fps. Both Boards A and B will appear to have the same performance. The key to testing with VSYNC On is to load the boards so they don't max out at the refresh rate. As long as at least one frame of a test scene renders at less than the display refresh rate, the true rendering performance will be seen, and the boards can be ranked fastest to slowest. VSYNC Off - the board draws one frame, and immediately starts on the next frame - whether the display is ready for it or not. Testing with VSYNC OFF can show how fast a board can render scenes, regardless of whether the scene is actually displayed
  • How do you disable a monitor?
    Follow the steps listed below to disable a monitor. Go to the desktop and right click the mouse Select properties Select settings There will be two monitors on the screen. Right click on the one you want to disable and click on the enable check mark. This should disable the monitor. Go back to your desktop and right click the mouse Select properties Select settings Select advanced Click on the device selection tab Select the monitor you wish to disable
  • How do I set the Taskbar Icon to on?
    The taskbar icon is not a default option. Follow the steps below to set the taskbar icon. Right click on your desktop Select properties Select the Settings tab Select advanced at the bottom Select your GeForce series card tab Select additional properties at the bottom Select the Desktop Utilities tab Check off Display the Teak Icon in the taskbar Click apply Click OK
  • What are the specifications for AGP 1.0, 2.0 & Pro 3.0?
    AGP 1.0 Modes · 1x (266Mbps) (8 bytes per two clock cycles) · 2x (533Mbps) (8 bytes per clock cycle) Connectors · AGP 3.3v keyed AGP 2.0 Modes · 1x (266Mbps) (8 bytes per two clock cycles) @66 MHz clock cycle · 2x (533Mbps) (8 bytes per clock cycle) @66 MHz clock cycle · 4x (1.07Gbps) (16 bytes per clock cycle) @66 MHz clock cycle 8x (2.1 Gbps) (32 bytes per clock cycle) @66 MHz clock cycle 1X and 2X modes will operate at 1.5 or 3.3 signaling volts. 4X will operate at 1.5 signaling volts. 8X will operate at 0.8 signaling volts. Connectors · AGP 3.3v keyed · AGP 1.5v keyed · AGP UNIVERSAL (supports both 3.3v and 1.5v cards) AGP Pro · AGP Pro, is primarily designed to deliver additional electrical power to the graphics add-in cards to meet the needs of advanced workstation graphics. AGP Pro will accept AGP 1.0 and 2.0 cards depending on the connector used on the motherboard. Modes · 1x (266Mbps) (8 bytes per two clock cycles) · 2x (533Mbps) (8 bytes per clock cycle) · 4x (1.07Gbps) (16 bytes per clock cycle) Connectors · AGP Pro 3.3v keyed · AGP Pro 1.5v keyed · AGP Pro UNIVERSAL (supports both 3.3v and 1.5v cards) AGP 3.0 · AGP3.0 offers a significant increase in performance along with feature enhancements to AGP2.0. This interface represents the natural evolution from the existing AGP to meet the ever-increasing demands placed on the graphic interfaces within the workstation and desktop environments. Modes · 1x (266Mbps) (8 bytes per two clock cycles) · 2x (533Mbps) (8 bytes per clock cycle) · 4x (1.07Gbps) (16 bytes per clock cycle) · 8x (2.1Gbps) (32 bytes per clock cycle) Connectors · AGP 1.5v keyed AGP Pro 1.5v keyed While AGP 3.0 spec uses existing AGP 2.0 and AGP Pro 1.5v connectors, this does not mean you can use an AGP 3.0 card on a AGP 2.0 motherboard, you cannot. What is does mean is that some AGP 3.0 motherboards will accept AGP 2.0 1.5v cards. It depends on the design of the motherboard. Some AGP 3.0 motherboards will support only AGP 3.0 and some will support both AGP 2.0 and AGP 3.0.
  • How can I fix a “HWCEXT Not implemented” error from occurring on my Voodoo Card?
    This is caused by the presence of old or corrupt video driver files on the system. If you have previously had a 3Dfx video accelerator card installed on the system, and have changed to another card or reinstalled the card, it will be necessary to rename some driver files and install new video drivers for the current video card or cards. To do this: Click the Start button on the taskbar Go to Find Select Files or Folders. In the Named field, type GLIDE2X.DLL. Make sure the Look In field is set to C: and click Find now. When the file appears, right-click the icon and select "Rename" from the context menu. Change the .DLL file extension to .OLD. Press ENTER to make the change. Repeat steps 2 through 5 with the GLIDE3X.DLL file. Once old Glide drivers have been removed, install the latest available drivers for all video cards on the system.
  • How do I fix an infinite loop error?
    To correct the "infinite loop" error verify you have all the latest update files (service release, patches) from Microsoft for your operating system, including Internet Explorer, DirectX, Critical files and security files. Click here for the latest service releases and patches. Update to the latest nVidia driver for the graphics card by clicking here. Check with chipset manufactures for new patches or updates made for your motherboard. If the problem persists, the problem may lie with lower quality motherboard memory or aggressive memory settings found in the motherboard BIOS that must be set to factory defaults or lower. Please check with your motherboard manufacture for preferred BIOS settings. VIA, has introduced a BETA version of the patch to correct the error and is available by clicking here. VIA's latest revision of their "4in1" chipset driver suite, version 4.37, includes the new patch and is readily available by clicking here. The following are BIOS memory settings for the VIA chipset courtesy of VIAarena
  • Are PNY drivers WHQL certified?
    To determine if a driver is certified use the System Information Tool's Signature Verification Tool Applet. In Windows 2000 you can reach this by choosing: Start Programs Accessories System Tools System Information Tools Windows Then, choose File Signature Verification Utility Choose Advanced Choose the Logging Tab Verify the log file name is "SIGVERIF.TXT" Click on View Log This will list ALL digitally signed and unsigned drivers on the system
  • Why are my Frames per Second (FPS) so low?
    Many factors affect frames per second (FPS) – the game itself, the system hardware and the patches and codes used to unlock the restrictions on some games. PNY cannot determine your FPS but you can optimize your FPS by upgrading to the latest nVidia driver for the graphics card by clicking here. To optimize your FPS verify you have all the latest update files (service releases, patches) from Microsoft for your operating system, including, Internet Explorer, DirectX, Critical files and security files.
  • How do I fix an MX400 from reading as a MX100 or MX200?
    The BIOS on the graphics card is reporting incorrect data. Please contact technical support by click here to arrange for an exchange of your graphics card. A Return Merchandise Authorization (RMA) number is required to exchange the graphics card.
  • How can I fix a Code 10 error?
    Code 10 means Windows did not properly assign an IRQ to the device. Option 1 Click on your display adapter in device manager Click arrow next to Display Adapters Choose Properties Under resources determine if an Interrupt Request has been assigned to the device Option 2 Determine if Windows XP has an ACPI IRQ Holder for PCI Steering. This allows more than one device to use the same IRQ. A missing ACPI IRQ could be the reason an IRQ was not assigned. (You have too many devices and not enough IRQ's.) Go to Start Select Programs Select Accessories Select System Information Click on arrow next to Hardware Resources Click on IRQ's Verify an ACPI IRQ Holder for PCI Steering is listed at least once Option 3 If you are comfortable with opening your computer, you can enable Windows to deal with one device at a time, sort out the IRQ's and get the system running. Ground yourself by touching something metal before touching anything inside the computer and of course have it unplugged Remove your sound card and modem card Verify the graphics card is properly seated Turn on your computer and see if an IRQ has been assigned to the graphics card If not remove the drivers for the graphics card Reinstall the graphics card and reboot If Windows then assigns an IRQ to the graphics card, reinstall your sound card and make sure an IRQ has been assigned to it Reinstall the modem and check its IRQ
  • What are the Preferred BIOS settings for PNY MX and Ti Series Graphic Cards?
    The BIOS settings listed below assume the latest BIOS have been installed according to your motherboard manufacturer. If you are unsure of how to check or how to update your system BIOS, please contact your motherboard manufacturer for assistance. Preferred BIOS Settings: (Note some settings may not apply to your BIOS) These settings are suggested for maximum performance and stability. Assign IRQ for VGA: Enable PnP O/S Installed: Enable VGA Pallet Snooping: Disable PCI Bursting: Disable PCI Latency Timer: 128 Video BIOS Shadowing:Disable Video BIOS Cacheable: Disable Video RAM Shadowing: Disable Video RAM Cacheable: Disable USWC Options: Disable (or set to UC) Pipeline Cache Write: Disable PCI 2.1 Compliancy: Enable Passive Release: Enable Delayed Transaction: Enable VGA Boot Sequence: AGP or PCI (Based on the installed card) AGP/Graphics Aperture Size: ½ the amount of installed system memory AGP Turbo Read Mode:Disable AGP Turbo Write Mode:Disable AGP WS Write: Highest Possible Value AGP WS Read: Highest Possible Value AGP Transfer Mode: 4x (or the highest setting available) AGP Clock:2/3 AGP Aperture: ½ the installed RAM (Example: 256 RAM – Set Aperture to 128) Video BIOS Shadow: Disabled Video BIOS Cacheable: Disabled Video RAM Cacheable: Disabled C8000-xxxxx-Cacheable: Disabled Peer Concurrency: Enabled
  • What is nView™?
    nView gives the users the maximum flexibility in multiple display options and control features. Replacing TwinView, nView also includes additional useful functions like: Transparency/Zoom effects; Customizable Individual Desktop Profiles; Application Extensions and Hot-Keys. This quick guide will provide information on how to enable nView's multiple display modes. It will also explain some of nView's features and provide links to a more detailed level of working with the nView and its features. The lists below are the possible combinations of multiple displays out with the GeForce4 card family: GeForce4 MX Series One DB15 (analog monitor) out and one S-Video out (TV) GeForce4 Ti Series One DB15 (analog monitor) out and one S-Video/RCA out (TV) One DB15 (analog monitor) out and one DVI out (Digital Flat Panel) Two DB15 (2 analog monitors) out with a DVI to DB15 adapter (adapter not included
  • How do I enable multiple displays?
    Windows 98 SE or above and one graphics card capable of enabling multiple displays, also known as the master card, are required to run this function. The master card allows the resources normally taken by a single graphics card to be "shared" across two monitors. The master card will boot first during a cold boot. See below to determine the master card for your system. If you're using two PCI cards, the one nearest the CPU will boot first If you're using one AGP and one PCI, the PCI will always boot first The system BIOS may allow you to manually determine if an AGP or PCI graphics card is the master. A DVI to VGA adpater is required to connect a second VGA monitor when using the PNY Ti 4200, Ti4400 or the Ti 4600 graphics cards. Connect the second monitor to the DVI connector on the back of the graphics card and follow the directions below. Note: If the TV-out feature is used, make sure the TV is powered on and the S-Video/RCA cable is properly connected between the graphics card and TV before booting up the computer system. Windows 98/ME Extended Mode Right-click on the Desktop Select Properties Select Settings Right-click on second monitor Select Enable Click on Apply to make the changes Clone Mode Right-click on the Desktop Select Properties Select Settings (make sure that second monitor is not Enabled) Select Advance Select nView Select Clone Click on Apply to make the changes Windows NT/XP Right-click on the Desktop Select Properties Select Settings Select Advance Select nView Select a mode: Clone/Horizontal/Vertical Click on Apply to make the changes Windows 2000 Right-click on the Desktop Select Properties Select Settings Select Advance Select your card Select Additional properties Select Desktop Utilities Check "Treat multiple outputs on nView cable board as seperate display devices" Click O.K. Re-boot Standard (nView Disabled): With this feature, only one monitor will be enabled. Horizontal Span (Extended Mode for Windows 9x/ME): A form of an extended desktop allowing the dual displays to span from left to right. Vertical Span: A form of an extended desktop allowing the dual displays to span from top to bottom. Clone: Useful for presentations and classrooms, both monitors duplicate each other with the exact image on both displays.
  • What are the nView™ features?
    nView is fully integrated within the windows operating system environment and includes the following features: · Setup Wizard: Quick and easy step-by-step walkthroughs on setting up nView™ · Zoom Feature: Quickly zoom at portions of the screen to view information easier and to do precision editing · Transparency Effects: Quickly view transparent applications on cluttered desktops, useful for comparing graphs or spreadsheets · Desktop management: Up to 32 fully customizable Windows desktop workspaces to control information flow · Application Extensions: Extensions gives users more controls over application windows on multiple displays · Hot keys: Bind specific nView™ actions to a keyboard hot key · Click here for more details on nView™ features and nView™ movies.
  • What is a Vertex Shader?
    A vertex is the corner of the triangle where two edges meet thus every triangle is composed of three vertices. A Vertex Shader is a graphics processing function, which manipulates vertex data values on an X (length), Y (height) and Z (depth) 3D plane through mathematical operations on an object. These variations range anywhere from differences in color, texture coordinates orientations in space, fog (how dense it may appear at a certain elevation) and point size. The results from these calculations are effects such as light sourcing, real-time perspective viewing (underwater effects), improved textures such as free flowing hair and fur, procedural geometry is responsible for realistic movements of clothing, and surface deformation found in waves in a pool or ocean. Vertex Shaders allow you to view and create wrinkles when a character smiles, or how skin or clothing may stretch at joints like elbows or knees. Vertex Shaders not only make any computer generated character look and feel more realistic but it also makes the environment the character is in even more stunning. The PNY Graphics Cards supporting programmable vertex shading are the GeForce3, GeForce3 Ti 200/500 and GeForce4 Ti 4400/4600 series. The GeForce4 Ti series has dual vertex shaders, amounting to nearly three times the GeForce3's geometry power!
  • How do I test/connect the TV-out feature of PNY Graphics Cards?
    To test/connect the TV-out feature of your graphics card: Turn off your computer and your TV. Connect the S-VIDEO cable from your graphics card to your TV. Verify your TV, adapter card, and cable have the correct number of pins. Turn on your TV - ***The TV MUST be on before the PC. Verify there are no other devices in between, such as a VCR or switchbox. Unplug the PC monitor from your graphics card leaving only the TV connected to your PC. Verify your TV is set to AUX or Line-In. Otherwise; your graphics card will not detect the presence of a TV. Turn on your PC. The system should automatically detect your TV and send the video signal to your TV. Troubleshooting If the video signal is displayed on your TV but stops once you boot into Windows, it may be a driver issue. You should download the latest drivers for your graphics card from PNY's download page. As a last resort you can also try to download TVTool here. There is a modest registration fee for this utility but in some cases it is necessary.
  • Are the PNY Graphics Cards 1.5 volts or 3.3 volts?
    All PNY graphics cards are based on the AGP 2.0 Specification signal in a 1.5 volt or 3.3 volts. The AGP interface allows signaling at either 3.3 volts or 1.5 volts. The signaling level is determined through the value of I/O interface voltage. AGP add-in cards operate at one of the two signaling levels and can only be plugged into a motherboard capable of supporting that particular signaling level. The 1x and 2x modes can operate at either signaling level. The 4x mode is restricted to the 1.5 volt signaling level because of signal integrity limitations. The signaling rate is determined by software negotiation based on the capabilities of the AGP master and target.
  • Why doesn’t my PC post after installing a PNY Graphics Card?
    Follow the steps below to troubleshoot your system: Verify the AGP slot on the motherboard is a 2.0 compliant slot. An AGP 1.0 compliant slot is not sufficient to operate a PNY Graphics card. This information can be found on the motherboard manufactures website or in your owner’s manual. Verify the system's power supply is at least 300 watts. Open the side panel of the PC case - the watts are indicated on the manufacture's sticker on the inside Verify the graphics card is firmly seated in the AGP slot Clean away dust in the slot or on the graphics card. Verify the processor and RAM are firmly seated. They may have been dislodged when the graphics card was installed. Try a different monitor. In some rare cases the GeForce card will not work with a certain monitor. If this is the case, replace the GeForce card. Increase the I/O voltage of your motherboard to 3.4V in your BIOS setup if your BIOS support it. Set the AGP Driving Value setting in your BIOS setup to EA or FF. Install the latest BIOS update for your motherboard.
  • How can I fix stuttering on a PNY GeForce Graphics Card?
    · Turn off Antialiasing under the graphics card additional properties · Turn off VSYNC under the Open GL Tab of the graphics card additional properties · Verify all programs are closed before you start the game o Press Ctrl-Alt-Delete o Select all the programs one by one except 'Explorer' and 'Systray' and click 'End Task'. Even if a program says that it is 'Not Responding' after 20 seconds, you should still be able to close it. If the problem persists, switch off your screensaver and desktop background before starting the game. · Verify you have enough RAM free to run the Game. · Verify the latest graphics card drivers have been installed. · Verify Video BIOS shadowing is disabled in your BIOS. · If your AGP Aperture is set to 256MB, Changing your AGP Aperture to another value (keep it above 16 as setting it at or below 16 will disable AGP
  • What is an IRQ?
    IRQ is an abbreviation of interrupt request line, and pronounced I-R-Q. IRQ’s are hardware lines over which devices can send interrupt signals to the microprocessor. When you add a new device to a PC, you sometimes need to set its IRQ number by moving the graphics card to a different PCI slot. This specifies which interrupt line the device may use. IRQ conflicts used to be a common problem when adding expansion boards, but the Plug-and-Play specification has significantly reduced instances of this problem.
  • How can I fix a slow running 3D application on a PNY GeForce Graphics Card?
    If you are using a non-Intel chipset based motherboard, make sure you download and install the very latest AGP and other drivers from your chipset manufacturer's or motherboard manufacturer's website. If you have a low end CPU, you may have to upgrade it maximize the GeForce graphics card performance despite the texture and lighting (T&L) engine.
  • How can I prevent the screen from going blank when running a 3D application?
    Change the refresh rate Verify your power supply is strong enough. PNY recommends at least 300 watts. If you don't monitor drivers for your monitor, select the 'Plug and Play Monitor' from the Standard monitor types section of the monitor drivers list. Go into Safe Mode Go to Control Panel / System Remove all monitor devices listed Restart Windows to allow detection of the monitor Verify the computer is not overheating by opening the computer case and aiming a house fan into the case while running a 3D application. If your system or monitor no longer goes blank, freezes, or locks up additional cooling alternatives are required
  • What is the optimal power to run a PNY GeForce3 Graphics Card?
    At least 300 watts is recommended (350 watts for the GeForce4 Ti4400 and Ti4600) You need a more powerful power supply if you have a more power hungry processor like the Athlon or more peripherals than usual in your system. If you have a GeForce2 series graphics card PNY recommends at least a 250 watt supply even though this card consumes less power. If you are still experiencing power supply problems unplug extra cards, drives, fans and memory sticks. If the problem is corrected a more powerful power supply is required.
  • How can I fix tearing when I run 3D applications?
    Refer to your monitor manual for recommended refresh rates. Incorrectly setting the monitor refresh rates may damage or shorten the life span of the monitor. · Turn VSYNC off. VSYNC is found under the Open Gl setting. · The Aperture setting should be 1/2 of the total system memory. For example: a system with 256 MB of memory = a 128 Aperture setting. · If you have tearing problems with any OpenGL programs: Go to the OpenGL tab of the NVIDIA control panel and change the 'Buffer flipping mode' option from 'Auto-select' to 'Use block transfer'. · If you have polygons in the wrong place in Direct3D programs: Go to the Direct3D tab of the NVIDIA control panel and tick 'Enable alternate depth buffering technique'.
  • How can I fix crackling from my sound card when operating with a PNY GeForce Graphics Card?
    Mute all unused sound inputs in the Windows Volume Control application, to make sure you are not just picking up noise from inside your system. Install the latest drivers for your sound card. Install the latest drivers for your motherboard. Install the latest BIOS update for your motherboard. Verify your sound card is not sharing an IRQ with another card. If it is, try moving your sound card to another PCI slot. Always place a PCI card in the top slot. The top slot is the first slot counting from the top of the computer case. If an alternate device is using the top slot, remove it and put the PCI card in the top slot and place the alternate device in another slot. Disable the 'Delayed Transaction' option in your BIOS. Enable the 1MB memory hole between 15-16MB options in your BIOS. If you have a 'PCI Latency Timing', 'CPU-to-PCI Bridge latency' or similar setting in your BIOS, try setting it to 0, or raising it to 64 (the usual setting is 32). This may help in particular on VIA KX133 based motherboards. Under Windows 2000 try altering the hardware acceleration level of your soundcard - you can find the slider in the Sounds and Multimedia control panel under the Audio tab / Advanced for Sound Playback and Sound Recording. Disable DMA transfers on all of your drives. You can do this under the System control panel by opening each drive in turn and disabling DMA under the 'Settings' tab. This will reduce your drive's performance but may fix the problem.
  • Why do the system properties show ‘Quincunx’ Anti-Aliasing instead of Accuview?
    Accuview is the way GeForce 4 achieves Antialiasing by 2x2 sampling and 4x4 sampling. Quincunx is a different way of Antialiasing on the GeForce 3 graphics card by combining 2x4 Antialiasing. In short if you have a GeForce 4 card, run 2x2 or 4x4.
  • How do you disable the Vertical Sync (Vsync) option?
    Vsync is on by default. Follow the steps below to disable this function. Right click anywhere on your open desktop screen Select properties Select settings tab Select advanced Select the GeForce card (Tab) Select additional properties Select the OpenGL tab Select the always off option next to Vertical sync – See screenshot Click OK, OK, OK Reboot the system You should now have Vertical Sync disabled.
  • Why does the AGP Graphics card run in PCI mode and how do I fix it?
    You motherboard is stuck in 1x AGP mode. To fix this you will need the latest BIOS and motherboard drivers from your motherboard manufacturer to correct it. You should be able to obtain this from the motherboard manufacturer’s website as downloads. Important note…if you have never flashed your BIOS you should seek professional assistance. If the BIOS are flashed incorrectly you may cause your system to halt and become unresponsive.
  • What is causing system lock-ups or continual freezing when playing games?
    Your computer may be overheating inside the case. Open the case Aim a regular house fan inside If this corrects the problem, purchase a secondary cooling fan from your local electronics store. If you are running WinXP there is s refresh rate flaw. Download and install the refresh rate fix found on the following site: http://www.xp-refresh.net . Be sure to read the entire document before downloading the needed utility. Verify your system has a minimum power supply of 300watts. PNY recommends 350 watts. Verify the motherboard has a 2.0 compliant AGP Slot. A 1.0 compliant slot is not adequate to operate PNY graphics cards. This information can be obtained from your owner’s manual or from the system or motherboard manufacturer’s website.
  • Are there conflicts with graphic cards when Microsoft NetMeeting is installed on the system?
    Netmeeting and DirectX together can conflict resulting in blank screens and improperly operating systems. Disabling “desktop/program sharing”, on Netmeeting and turning the Netmeeting service off and on as needed will resolve the problem. See the steps below to shut off Netmeeting sharing. Select Start Select Settings Select| Control Panel Double-click Devices Select the Mnmdd device Click the Startup button Select Disabled Click OK Shut down and restart the computer Verify the program is not loading up into memory at startup Go the options menu of Netmeeting and disable
  • Will my new PNY video card operate at 1.5 volts?
    Yes, our complete line of AGP cards has an operating voltage of 1.5 volts.
  • Where can I obtain the latest NVIDIA drivers for my graphics card?
    The latest driver's can be obtained by clicking on NVidia. Before updating a driver please be sure all existing drivers are uninstalled and COMPLETELY removed and the system is rebooted prior to the new install. The safest and most efficient ways to remove a driver is to Boot into safe mode and then uninstall the driver. The digital signature is not necessary to load the driver's for Windows XP. You will however need to continue past the message for the install to run correctly. The lack of the digital signature will not hinder the cards operation and no harm will come to the system.
  • How can I reset a lost 3D acceleration tab and an nView™ tab?
    Follow the steps below to rest the hardware acceleration on the PNY Graphics Card. This should allow you to see and edit the 3D and nView(TM) settings. STEP 1: Right click on your open desktop screen Select Properties Select the Settings Tab Select the Advanced button Select the Performance Tab for Win98/ME Select the Troubleshooting Tab for Win2K/XP Move the slide bar located by Hardware Acceleration to None Click Apply Click OK Click OK Reboot the computer STEP 2: Right click on your open desktop screen Select Properties Select the Settings Tab Select the Advanced button Select the Performance Tab for Win98/ME Select the Troubleshooting Tab for Win2K/XP Move the slide bar located by Hardware Acceleration to Full Click Apply Click OK Click OK Reboot the computer
  • What are the benefits of the TV-Out feature?
    The TV-Out feature adds great benefits and flexibility to your PC. The ability to view the computer’s display on a television gives the user the advantage of more desktop space. The TV-Out feature on PNY video cards may either be selective or have the TwinView feature. TwinView offers the option of having one computer monitor and one TV displaying video at the same time. The selective feature, on the other hand, allows the use of only one display at a time (computer monitor only or TV only).
  • Why doesn't the GF4MX420/440 video card have a fan?
    The new version of the card does not require a fan. The second generation MX420 / MX440 GPU operates at a lower internal voltage, hence producing less heat. The heatsink on the board provides the required thermal heat dissapation of the GPU. The heatsink will feel warm which is evidence of the heat being drawn from the GPU. The GPU under the heatsink is actually cool.
  • Why does the screen go black when a game is launched?
    In Windows 98 or ME change the monitor refresh rate to "Adapter Default". In Windows 2000 the refresh rate to 60hz. To change this setting: Right click on desktop Click "Properties" Go to the Settings tab and click on the Advanced button Go to the "Adapter" tab (for Win98/ME) or the "Monitor" tab (for Win2k). You can see the refresh rate listed. If you have Windows 2000 or XP you can also try a utility called "Nvrefreshfix.exe"(NVIDIA refresh fix tool) located on the Internet.
  • Why after installing a GeForce video card the computer boots but the screen remains blank?
    The most common problem are computers that have onboard video. It your computer did not have a VGA card installed, then the computer was manufactured with onboard video. You will have to disabled you onboard video prior to installing the GeForce video card. Contact the motherboard or computer manufacturer for instructions on how to do this.
  • How can I make my GeForce4 Ti 4200 8x/4800 boot into windows with a SIS 648 chipset?
    You will need to update your AGP driver to version v1.13.
  • Will installing DirectX 9.0 cause my existing games to fail?
    In rare cases, some titles are "version coded" to accept only a single version of DirectX, these titles are almost always updated by the manufacturer. It may be necessary to obtain the latest game patch from the game manufacturer.
  • Is DirectX compatible with Windows NT 4.0?
    Yes. However, the only version supported on Microsoft Windows NT® 4.0 is DirectX 3.0a. You must also install Windows NT 4.0 Service Pack 6.